Our Practitioners

Dinesh Narayanan

Founder & CEO

Dinesh Narayanan

Founder & CEO

Dinesh has over 36 years of rich experience with leading organizations in India and abroad, across Telecom, Outsourcing, Hospitality spanning Customer Service, Operations, Sales & Human Resources. He has served in senior leadership roles including as Business Head with leading organizations in the Tata group, Firstsource, Intelenet Global (Teleperformance) and Mphasis. He has built large businesses from scratch and helped organizations scale up, with teams in excess of 12,000. Dinesh has been closely associated with global telecom organizations including Etisalat, Vodafone, Axiata, Airtel as an Outsourcing Leader and has helped these organizations realize substantial outsourcing gains through – cost arbitrage, scale & flexi benefits, enhanced Customer Experience.

Someswar Rao P

Head - Strategy & Business Development

Someswar Rao P

Head - Strategy & Business Development

Som has over 30 years of experience in the Telecom, Durables and Edtech industries covering Service Delivery, Sales and distribution, Customer Success, Operations. He served in leadership roles across various functions including P&L management roles for leading business groups of BPL Limited, Tata Teleservices, Bharti Airtel and Aditya Birla Group. He was instrumental in creation of service infrastructure for Durables business from a scratch in large geographies, Distribution expansion & 3G / 4G service roll outs in new markets. He had worked with technology teams as an SME for designing and developing Business support systems for telecom service provider. Som has worked as a Business Head and managed P&L for nearly a decade. As the Head of operations in telecom business he has overseen functioning of multiple teams like Sales & Marketing, Customer service, Networks, IT, HR & Admin, Commercial and Finance. He has worked in both Rural and urban markets and has a deep understanding of the market challenges for both a Leader and challenger. He has a vast experience in identifying levers for growth of Revenue Market share, NPS and profitability. He is a passionate Problem Solver and has a strong eye for detail. Other than working for large business houses Som also headed the business for a SaaS based Assessments and EdTech Start-up HireMee and put it into growth path in 3 years. Som was a Certified Coach at Aditya Birla group. He enjoys performance coaching and is very focused in Self and people development.

Kamlesh Sinha

Practice Head – Business Redesign & Transformation

Kamlesh Sinha

Practice Head – Business Redesign & Transformation

Kamlesh brings in over 27 years of Transformation & Turnaround experience helping organizations achieve business objectives through Design & Implementation of Complex Transformational and Cost Optimization Programs. His experience cuts across Manufacturing, Process, Services, and ITES sectors. He has held leadership positions with Xerox, EXL, Sutherland, Patni Computers and Bharti Airtel. His competency areas include Human Centred Design approaches, Critical & Systems Thinking, Statistical & Mathematical Modelling, Lean & Six Sigma, Change Management.

Anindita Lakhani

Practice Head - Capability Building & Learning Solutions

Anindita Lakhani

Practice Head - Capability Building & Learning Solutions

Anindita has over 27 years of experience in the Service space across Customer Service, Learning & Development and Project Management. Anindita has led large scale operations as Call centre, Back-end Service, Retention & Relation in Telecom, focusing on Customer Retention and continuous revenue growth. Anindita is passionate about capability building across levels and her interventions for development of learning solutions are based on thorough assessment of challenges & diagnostics. She is a certified Content Designer and Facilitator. She has formulated and implemented variety of training programs for multiple purposes across 14+ industries. Anindita has a proven track record at improving job performance. Her success in organizing programs on Service Orientation, Leadership Training and Personal effectiveness has earned her lot of accolades.

Sandra James

Director – Sales & Marketing (Africa)

Sandra James

Director – Sales & Marketing (Africa)

Sandra is an industrious entrepreneur whose competencies include forging business alliances and traversing cultures that enables her to add value to people and organizations. Sandra has served as a partner for a social organisation in India and worked towards environmental preservation and reducing global warming. In this role Sandra was instrumental in bringing a number of accomplished senior delegates together. Sandra has also worked extensively as a student counsellor, developing and guiding them in making their academic and professional choices. A polyglot, Sandra holds a graduate degree in English, with working knowledge in German and other African languages.

V. Sivakumar

Practice Head - Business Excellence & Continuous Improvements

V. Sivakumar

Practice Head - Business Excellence & Continuous Improvements

Siva is an ASQ, USA certified Lean Six Sigma Black Belt (one among first 15 in Asia) and a Triple Lead Assessor certified in ISO standards. Siva brings around Three decades of experience in Manufacturing and service sectors, in the domains of - Automotive, Banking, Consumer durable, Financial services, Healthcare, Shipping & Logistics, Telecom & Media. Siva has worked and Consulted many Fortune 100 companies in the area of Business Excellence and deployment of large size Continuous improvement programs. Some of his deployments and projects have International awards and recognitions.

Sainath Scindia

Practice Head - Business Process Management

Sainath Scindia

Practice Head - Business Process Management

Sainath has over 26 years of experience across Hospitality, Telecom, Insurance, e-commerce, consulting in Customer Service, Quality & Process Improvement, Outsourcing and has worked with leading organizations such as Jet Airways, Accenture, Mphasis, Aditya Birla Group. He has extensive experience across industries – Telecom, BFSI, Enabling functions. (ITES, BPO, Tech Start- up). Over the years, Sainath’s work has spanned the range of transformations ~ including growth- and portfolio- strategy transformation to create value, comprehensive operations programs to deliver improvements. He has a Personal interest in Customer Relationship Management/Retention & successfully strategized and leading several multilayer processes. Sainath holds a graduate degree in Arts, with certification in PCMM, ITIL V3 and Project management.

Vijay Kumar TN

Practice Head - Human Capital Management

Vijay Kumar TN

Practice Head - Human Capital Management

Vijay Kumar TN has over 22 years of rich experience with leading global companies in the business process management and KPO sectors, including Firstsource, Genisys, Concentrix, Startek Aegis and ThoughtFocus. His multifaceted expertise spans human resources, HR analytics, HR Creatives, business development, and operations management. Vijay has served in senior leadership roles, honing his skills in recruitment, HR business partnership, leadership coaching, organizational development, performance management, and innovative HR strategies. He has been instrumental in driving business success across various industries such as banking, insurance, telecom, retail, and more. His commitment to employee relations, talent acquisition, business transformation, and fostering a culture of excellence and innovation has shaped his approach to HR. Vijay's leadership continues to make a significant impact, always seeking new ways to contribute to the growth and success of the organizations he collaborates with.

Saravana A

Practice Head Resource Management

Saravana A

Practice Head Resource Management

Saravana is a Talent Acquisition professional with over 13 years of work experience. Saravana has wide exposure to leadership hiring, specializing in Telecom, IT, E-commerce, Aviation, BFSI and the Health Care Sectors for the BPO and IT industry. In the early part of Saravana’s career he was responsible for mass hiring particularly for Telecom, E Commerce, Aviation and BFSI. Saravana has supported programs that delivered in India for domestic and US clients. Saravana has a bachelor’s degree in computer application.

Deepali Jain

Practice Lead - BPM and Transformation

Deepali Jain

Practice Lead - BPM and Transformation

Deepali is an accomplished Business and Operational Transformation Leader with a remarkable 24-year track record of success in leading global, large-scale projects and strategic initiatives across Sales and Operations. Her expertise lies in effectively managing organizations for transformative change, aligning Lean processes, tools, people, and developing robust training programs. Deepali’s proficiency extends across Operations, Customer Success Management, Business Process Management, and Continual Service Improvement initiatives across diverse industries such as Telecommunications, Aeronautics, Outsourcing, IT Services and Consulting. As the first woman in India to achieve the ITIL Expert certification, Deepali brings a passion for driving excellence through methodologies/practices like ITIL, Six Sigma, LEAN, ISO 20000, PRINCE2, and digital automation to name a few. Her commitment to fostering continual improvement is evident in her ability to navigate complex matrix business environments, ensuring widespread adoption of optimized processes across the enterprise.

HARSHA MURTHY

Practice Head- Customer Experience & Service Quality

HARSHA MURTHY

Practice Head- Customer Experience & Service Quality

Harsha has over 24 years of experience across Telecom, Insurance, e-commerce, edtech, Mgmt. Consulting in Customer Service & Retention, Collections, Quality & Process Improvement, Outsourcing and has worked with leading organizations such as Amazon, Vodafone, Airtel, The World Bank, Byjus. His forte lies in weaving insights from Voice of Customer (VOC), Touchpoint Analytics, Customer Journey diagnostics to boost Customer Experience & NPS. He is a Regd. COPC Coordinator and a Certified Thomas Profiling practitioner, besides having hands-on exposure to several Quality management methodologies. He has led large teams in Customer Service, Collections, Churn & Retention, Audit. Harsha has represented Vodafone India on Customer Experience improvement projects in various National forums, which have received awards & accolades.